As of February 2023, the New Energy Tech Consumer Code (NETCC) program has replaced the Approved Solar Retailer (ASR) program.
The program will extend the existing consumer protection standards of the ASR program to also cover other new and emerging technologies.
What is The NETCC?
The NETCC is a new program launched in February 2023 offering additional consumer protection standards for solar, battery storage, EV chargers and new technology.
It’s replacement of the ASR is intended to help raise industry standards and give consumers the confidence to purchase new energy tech, whilst ensuring Approved Sellers comply to strict guidelines.
It has been implemented to ensure customers have access to fair and quality services and practices – with full transparency – when purchasing new energy tech from a NETCC Approved Seller; providing protection the customer throughout the entire customer journey.
The standards are designed by peak industry and consumer bodies authorised by the Australian Competition and Consumer Commission (ACCC). The code will be administered by the Clean Energy Council and compliance is monitored by the Administrator and Code Monitoring and Compliance Panel.
What is New energy tech?
New energy tech are a range of hardware’s and technologies that will enable households and businesses manage their energy better, reducing their bills and cutting their emissions.
- Solar PV
- Battery storage
- Electric vehicle chargers
- Energy monitoring and management systems
- Distributed energy trading
- Repair, maintenance and removal services
- Other renewable energy resources (e.g. small-scall wind turbine)
What are the new standards Approved Sellers will need to meet?
There are important differences between the NETCC and the Solar Retailer Code of Conduct that businesses must comply with and incorporate into their practices.